Cask designs, enables, and sustains digital transformation on the NOW™ platform for enterprise clients across both the private and public sectors.

About Cask NX LLC

The most awarded pure-play ServiceNow Elite partner globally, Cask designs, enables, and sustains digital transformation for enterprise clients across both private and public sectors. We earned the ServiceNow "Creator Workflow" award in 2021 and the ServiceNow "Americas Elite Partner of the Year" and "Global Elite Partner of the Year" awards in 2020. Our end-to-end solutions enable organizations to make the most of their ServiceNow investments, reducing cost, and improving quality of services across the enterprise. Our portfolio includes strategy, implementation, modernization, digital transformation, and cloud managed services that span across Technology, Customer, Employee and Creator workflows. To transform the way people work, we integrate design thinking and organizational change management into everything we do. Engage real experts at

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Americas Regional Partner Award 2021
Global Partner Award 2020
Americas Regional Partner Award 2020

Offerings and Solutions

view more - Cask HR Essentials
Employee Experience
Cask HR Essentials
view more - Government Solution Center
Customer Experience
Government Solution Center
view more - Connected Claims Management
Customer Experience
Connected Claims Management
view more - Travel Nurse Onboarding
Customer Experience
Travel Nurse Onboarding
view more - Virtual Agent Spark
Technology Excellence
Virtual Agent Spark
view more - SAM Shift
Technology Excellence
SAM Shift

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 13
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 7
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 9
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 28
  • Suite Certification - HR Professional 18
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 10
  • Certified Implementation Specialist – Software Asset Management 9
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 3
  • Certified Implementation Specialist – Discovery 15
  • Certified Implementation Specialist – Event Management 7
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 43
  • Suite Certification - ITSM Professional 20
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 2
  • ServiceNow Certified Application Developer 39
Security Operations
  • Certified Implementation Specialist – Security Incident Response 5
  • Certified Implementation Specialist – Vulnerability Response 10
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Project Portfolio Management 8

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States, Brazil

ServiceNow Resale Territories

  • AMS

    United States, Brazil

Partner Locations

  • AMS

    United States, Brazil


San Diego, California, United States

ServiceNow Assure

  • Build Advanced Platform
  • Consulting & Implementation Elite
  • Reseller Elite
Product Line Achievements
  • IT Service Management
  • IT Asset Management
  • Now Platform App Engine
  • HR Service Delivery
  • IT Operations Management
  • Strategic Portfolio Management
  • Security Operations
  • Governance, Risk and Compliance
  • Customer Service Management
  • Customer Workflow
  • Employee Workflow
  • Technology  Workflow
  • Authorized Training Partner
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.68 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)