General Services Administration Schedule 70 (GSA)
About Cask NX LLC
The most awarded pure-play ServiceNow Elite partner globally, Cask designs, enables, and sustains digital transformation for enterprise clients across both private and public sectors. We earned the ServiceNow "Creator Workflow" award in 2021 and the ServiceNow "Americas Elite Partner of the Year" and "Global Elite Partner of the Year" awards in 2020. Our end-to-end solutions enable organizations to make the most of their ServiceNow investments, reducing cost, and improving quality of services across the enterprise. Our portfolio includes strategy, implementation, modernization, digital transformation, and cloud managed services that span across Technology, Customer, Employee and Creator workflows. To transform the way people work, we integrate design thinking and organizational change management into everything we do. Engage real experts at www.CaskNX.com
ServiceNow Designations & Awards
Offerings and Solutions
ServiceNow Expertise
-
Certified Master Architect (CMA)
1 -
Certified Technical Architect (CTA)
6
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 13
- Certified Implementation Specialist – Field Service Management 3
- Suite Certification - CSM Professional 7
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 9
- Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
- Certified Implementation Specialist – Human Resources 28
- Suite Certification - HR Professional 18
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 10
- Certified Implementation Specialist – Software Asset Management 9
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 3
- Certified Implementation Specialist – Discovery 15
- Certified Implementation Specialist – Event Management 7
- Certified Implementation Specialist – Service Mapping 5
IT Service Management
- Certified Implementation Specialist – IT Service Management 43
- Suite Certification - ITSM Professional 20
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 2
- ServiceNow Certified Application Developer 39
Security Operations
- Certified Implementation Specialist – Security Incident Response 5
- Certified Implementation Specialist – Vulnerability Response 10
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 8
- Certified Implementation Specialist – Project Portfolio Management 8
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States, Brazil
ServiceNow Resale Territories
-
AMS
United States, Brazil
Partner Locations
-
AMS
United States, Brazil
Headquarters
San Diego, California, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
Product Line Achievements
- IT Service Management
- IT Asset Management
- Now Platform App Engine
- HR Service Delivery
- IT Operations Management
- Strategic Portfolio Management
- Security Operations
- Governance, Risk and Compliance
- Customer Service Management
SERVICENOW WORKFLOW ACHIEVEMENTS
- Customer Workflow
- Employee Workflow
- Technology Workflow
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- Telecom Media Technology
- Transportation and Logistics
Customer Satisfaction Score
4.68 out of 5 from Responses
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)