CDC Labs

CDC Labs is a leading software development, IT services and training company serving their clients in their organizational transformation

About CDC Labs

CDC Labs is a leading provider of IT services for midsize and enterprise organizations. We maintain close partnerships in our key focus areas such as cloud computing, IT service management, mobile applications development, and project delivery for fortune 500 companies. In addition, our staffs maintain a high level of partner certifications, and expertise in the domains by attending trainings, workshops and conferences. Thus we ensure successful implementation in areas such as architecture project management, product development, application integration, cloud solutions and business intelligence.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fremont, California, United States

ServiceNow Partner Type

Services, Technology

Industry

Education, Financial Services, Healthcare and Life sciences

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.