Cegeka

High expertise in transforming B2B ICT service and delivery with the Now platform as Service Integrator, focused on business and customer value.

About Cegeka

Cegeka is a leading European IT solutions provider. The company specializes in multi-cloud services, cloud orchestration, outsourcing, cybersecurity, Mobile Private Networks for enterprise and optimization of applications, infrastructure and business processes. The family-owned company was founded by André Knaepen in 1992. Today, the company has 6000 staff in locations all over Europe: Benelux, Germany, Austria, Romania, Italy, the Czech Republic, Slovakia, France, Russia and recently Moldavia.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 9
Now Platform App Engine
  • ServiceNow Certified Application Developer 1
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    The Netherlands, Belgium

ServiceNow Resale Territories

  • EMEA

    The Netherlands, Belgium

ServiceNow Service Provider Territories

  • EMEA

    The Netherlands

Partner Locations

  • EMEA

    The Netherlands

ServiceNow Assure

Headquarters

Zoetermeer, Zuid-Holland, The Netherlands

ServiceNow Partner Type

Sales, Service Provider, Services

Product Line Achievements

IT Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.