Cisoft

Our approach is to be a partner with our clients to support them in achieving their business objectives.

About Cisoft

We started more than 15 years ago focused on Service Management (https://www.cisoft.co.cr/nosotros/), however, thanks to honest and professional management, we have been able to support our clients in various internal areas, thus supporting the fulfillment of their objectives. We have a great human Team, service-oriented, very professional, and with great experience and technical knowledge. In partnership with ServiceNow, we will continue to strive to drive and promote the growth of our clients and our collaborators, always based on an approach of Honesty and Respect. Thank you for your Confidence

Country and Region Coverage

ServiceNow Resale Territories

  • AMS

    Costa Rica

Partner Locations

  • AMS

    Costa Rica

Headquarters

Heredia, , Costa Rica

ServiceNow Partner Type

Sales

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing

Target Company Size

501 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.