Cerna Solutions, LLC

Cerna Solutions is a premiere provider of consulting services and solutions, and a trusted ServiceNow® Elite Partner.

About Cerna Solutions, LLC

Cerna Solutions is a premiere provider of consulting services and solutions, and a trusted ServiceNow® Elite Partner. Cerna is a team of 100% US-based ServiceNow experts, with authoritative expertise spanning the entire Now Platform. Each member of our company is carefully selected to help us deliver digital transformation in IT, Security Operations, Human Resources, Customer Service Management, and beyond. We specialize in developing cutting-edge solutions and unmatched consulting services aimed at improving the way companies use ServiceNow. Cerna provides personalized solutions to fit our customers’ needs, excelling in business process, requirements workshops, integrations, implementations, and more.

Product Line Certifications

HR Service Delivery
  • Suite Certification - HR Enterprise 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

San Marcos, California, United States

ServiceNow Partner Type

Sales, Services, Technology

Product Line Achievements

Governance, Risk and Compliance, Security Operations

Customer Satisfaction Score

4.73 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.