Certsys Tecnologia da Informação Ltda.

Transformação Digital - Tecnologias disruptivas - Ganhe competitividade - Melhore seus resultados com um excelente custo-benefício.

About Certsys Tecnologia da Informação Ltda.

Através de metodologias atuais, a Certsys é um advisor tecnológico de seus clientes, garantindo a total satisfação através de agilidade de entrega das soluções tecnológicas, extraindo o máximo potencial de cada uma delas.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

ServiceNow Resale Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

ServiceNow Assure

Headquarters

Sao Paulo, Sao Paulo, Brazil

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.