CGI Federal, Inc.

CGI Federal Inc. is a wholly-owned U.S. subsidiary of CGI Inc., providing solutions for defense, civilian, healthcare and intelligence missions

About CGI Federal, Inc.

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With approximately 77,500 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. Our dedicated ServiceNow practice enables organizations to digitally transform by unlocking key business process and workforce productivity while improving user experience. CGI is a ServiceNow Premier Partner. We work with clients through a local relationship model complemented by a global delivery network. . In addition to supporting cloud-based implementations, CGI Federal has extensive experience configuring, deploying and maintaining on-Premise ServiceNow instances for classified and secure implementations. We specialize in building complex custom applications and integrations on ServiceNow Platform

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Government

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.