Chainbridge Solutions Inc.

Modernizing the employee and customer experience.

About Chainbridge Solutions Inc.

Chainbridge Solutions understands our customers face constant pressure to do more with less and deliver on the promise of digital transformation. Since our founding in 2010, Chainbridge Solutions has been driven to solve these challenges by focusing on solutions development and workflow automation as our core capabilities to transform our customers, employees, and IT organizations’ experiences. Through our Federal Human Capital Center of Excellence, Chainbridge Solutions has established a solutions framework Bringing Rapid Innovation to the Digital Government Experience. We use BRIDGE to deliver our innovative solutions developed using an agile approach, continuous improvement, and leveraging our proven past performance and extensive functional expertise in the federal personnel security, customer service, and human resources domains. Is your agency workforce Secure, Enabled, and Ready? Learn more at www.chainbridgesolutions.com and via e-mail at info@chainbridgesolutions.com

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 6

Public Sector Designations

US Federal Socio-Economic Status

Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services, Technology

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.