Economically Disadvantaged Women-Owned Small Business (EDWOSB), Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)
About Chainbridge Solutions Inc.
Chainbridge Solutions understands our customers face constant pressure to do more with less and deliver on the promise of digital transformation. Since our founding in 2010, Chainbridge Solutions has been driven to solve these challenges by focusing on solutions development and workflow automation as our core capabilities to transform our customers, employees, and IT organizations’ experiences.
Through our Federal Human Capital Center of Excellence, Chainbridge Solutions has established a solutions framework Bringing Rapid Innovation to the Digital Government Experience. We use BRIDGE to deliver our innovative solutions developed using an agile approach, continuous improvement, and leveraging our proven past performance and extensive functional expertise in the federal personnel security, customer service, and human resources domains.
Is your agency workforce Secure, Enabled, and Ready?
Learn more at www.chainbridgesolutions.com and via e-mail at info@chainbridgesolutions.com
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 3
Now Platform App Engine
- ServiceNow Certified Application Developer 4
Public Sector Designations
US Federal Socio-Economic Status
US contract/procurement Vehicles
General Services Administration Schedule 70 (GSA)
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
-
AMS
United States
Partner Locations
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AMS
United States
Headquarters
Fairfax, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Government
ServiceNow Store
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)