• We know what good looks like • We can show you what to do • We will get you there • We give you back control

About CloudStratex

CloudStratex exists to help clients get better and know when to leave. The traditional models are outdated and businesses need a different relationship with their partners to get greater value out of the opportunity that technology offers. We drive out legacy thinking and work collaboratively to increase the business value that clients extract from their ServiceNow investments. Our pragmatic client-side Incubator approach and execution-focussed practitioners combine IP with deep engineering and operations experience to best leverage ServiceNow as it was intended to be used. This accelerates successful operational integration and re-engineering of legacy IT operating models. It means clients can more rapidly integrate the use of ServiceNow in a way that maximises value and is sustainable for the long-term.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 3
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom, Germany

ServiceNow Resale Territories

  • EMEA

    United Kingdom, Germany

Partner Locations

  • EMEA

    United Kingdom

ServiceNow Assure


London, London, United Kingdom

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management


Financial Services, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.71 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.