Cloudware, SA de C.V.

We offer innovative solutions and consulting that empower companies to make business decisions.

About Cloudware, SA de C.V.

We are a company formed by professionals with more than 25 years of experience in the information technology industry. Together with our clients, we develop strategies that allow us to implement technological platforms to improve their processes and workflows. Our group of certified Servicenow consultants make projects that help companies stay competitive in digital transformation a reality. We can help you solve the main problems that arise in a company in all areas: IT, HR, Finance, Governance, Operations, Legal, starting and finishing projects on time based on the defined work plan. More information visit: https://www.cloud-ware.com.mx/ServiceNow.html

Country and Region Coverage

ServiceNow Resale Territories

  • AMS

    Mexico

Partner Locations

  • AMS

    Mexico

Headquarters

Azcapotzalco, Distrito Federal, Mexico

ServiceNow Partner Type

Sales

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Target Company Size

501 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.