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株式会社シイエヌエス

豊富な開発実績、多岐にわたる業務ノウハウを基にした業務分析、運用プロセス改善、安定したServiceNow導入・運用を実現します。

About 株式会社シイエヌエス

シイエヌエスは1985年7月4日、アメリカ合衆国の独立記念日に設立し、これまでに金融・通信・医療・製造・流通・小売・サービスとオープン系システムを中心に多くの実績をあげています。 現在はさらにIT戦略支援、食の安心・安全を支えるトータルトレーサビリティシステム、システムインフラ構築サービスと顧客の新しいビジネスモデル創出業務に注力しています。 ServiceNowについては2018年より取組をスタートさせており、ITSM、CSM、ITOMを中心に多くの導入支援を行っております。 導入にあたっては既存運用の分析及び運用プロセスの改善、導入に伴うカスタマイズや他サービスとの連携対応だけでなく、ServiceNow導入後のサポートも手掛けております。 これまで培ってきたノウハウを活かし、業務上の課題解決からServiceNow導入・運用までをトータルでサポートして参ります。

ServiceNow Designations & Awards

Consulting And Implementation Partner

Accreditations

  • Presales Accreditation
    3
  • Sales Accreditation
    7
  • Delivery Accreditation
    17

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 10
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 4
IT Service Management
  • Certified Implementation Specialist – IT Service Management 14
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 4

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Japan

Partner Locations

  • APJ

    Japan

Partner Website
Headquarters

Shibuya-ku, Tokyo, Japan

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Financial Services
  • Manufacturing
  • Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.