CompuCom Systems

CompuCom Systems is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies.

About CompuCom Systems

CompuCom Systems, Inc., is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways for them to work, grow and produce value for their businesses. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports 5.15 million end users in North America. CompuCom has been a ServiceNow partner since 2006. We currently manage one of the largest multi-tenant instances of ServiceNow in the world, supporting 2.3 million end users on this platform. In addition, we've helped more than 150 clients implement and/or improve ServiceNow. Our GoLive accelerators for ServiceNow set us apart from the competition and help clients go fast and maximize ROI.

Product Line Certifications

Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fort Mill, South Carolina, United States

ServiceNow Partner Type

Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.33 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.