CDI

CDI's Digital Transformation practice will take you to the next level of Enterprise Service Management, Automation, and Customer Experience.

About CDI

CDI is a high-touch, high-value ServiceNow partner with over 25 years of technology services and support experience. Our complete services organization provides multi-discipline expertise to deliver transformative digital solutions. Our ServiceNow professionals have extensive hands-on experience designing and delivering ITSM, ITOM, ITBM, ITAM, CSM, HR, and SecOps across many industry verticals. We provide flexible Professional and Managed Services that help architect, customize and implement solutions tailored to your business needs. Our consultants offer independent and objective technical expertise in disciplines ranging from cloud infrastructure to service automation to security to customer experience optimization. We unravel and solve real world customer challenges.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 10
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 9
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 10
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 2
  • Certified Implementation Specialist – Software Asset Management 6
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 12
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 23
  • Suite Certification - ITSM Professional 12
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 14
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 12

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

New York, New Jersey, United States

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Product Line Achievements

IT Operations Management, Customer Service Management, Now Platform App Engine, IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Service Provider

Customer Satisfaction Score

3.89 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.