A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About CDI
CDI is a high-touch, high-value ServiceNow partner with over 25 years of technology services and support experience. Our complete services organization provides multi-discipline expertise to deliver transformative digital solutions. Our ServiceNow professionals have extensive hands-on experience designing and delivering ITSM, ITOM, ITBM, ITAM, CSM, HR, and SecOps across many industry verticals.
We provide flexible Professional and Managed Services that help architect, customize and implement solutions tailored to your business needs. Our consultants offer independent and objective technical expertise in disciplines ranging from cloud infrastructure to service automation to security to customer experience optimization. We unravel and solve real world customer challenges.
ServiceNow Expertise
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Certified Technical Architect (CTA)
1
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 11
- Certified Implementation Specialist – Field Service Management 3
- Suite Certification - CSM Professional 8
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
- Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 9
- Suite Certification - HR Professional 5
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 5
- Certified Implementation Specialist – Software Asset Management 8
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 2
- Certified Implementation Specialist – Discovery 13
- Certified Implementation Specialist – Event Management 5
- Certified Implementation Specialist – Service Mapping 3
IT Service Management
- Certified Implementation Specialist – IT Service Management 32
- Suite Certification - ITSM Professional 16
Now Platform App Engine
- Certified Implementation Specialist – Service Provider 1
- ServiceNow Certified Application Developer 15
Security Operations
- Certified Implementation Specialist – Security Incident Response 4
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 4
- Certified Implementation Specialist – Project Portfolio Management 10
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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EMEA
United Kingdom
ServiceNow Resale Territories
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AMS
United States
-
EMEA
United Kingdom
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
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AMS
United States
-
EMEA
United Kingdom
Headquarters
New York, New Jersey, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Advanced Platform
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
Product Line Achievements
- Strategic Portfolio Management
- IT Operations Management
- Customer Service Management
- IT Service Management
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Service Provider
Customer Satisfaction Score
3.85 out of 5 from Responses
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)