Computer Systems Australia Pty Ltd

CSA has one of the highest CSAT scores in APJ, specializing in the transformation of tertiary education, not-for-profit, telcos, mining & government.

About Computer Systems Australia Pty Ltd

For over 35 years, we get out of bed every day to help our customers improve the world in which we live. We do this by assisting customers on their journey to the cloud and digital – with ServiceNow being key to bringing that vision to life. CSA has helped organizations transform education, telecommunications, not-for-profit, government, mining, and utilities, amongst many other private and public entities. We partner with you to develop an enterprise service strategy and roadmap for delivering digital services throughout your organization, with ServiceNow. We provide end-to-end ServiceNow Advisory, Consulting, and Support Services to ensure that you gain maximum value from your investment. You will find a trusted advisor with a depth of knowledge and experience with CSA. Talk to us about how we can help you across our areas of expertise, plus more. For more information check out www.csa.com.au. CSA is a Nexon Asia Pacific company.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 7
  • Suite Certification - ITSM Professional 4
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

ServiceNow Resale Territories

  • APJ

    Australia

ServiceNow Service Provider Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Sydney, New South Wales, Australia

ServiceNow Partner Type

Sales, Service Provider, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.34 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.