CSA have one of the highest CSAT scores in APJ, specialising in the transformation of tertiary education, not-for-profit, telcos, mining & government.

About CSA

We get out of bed every day to help our customers improve the world in which we live. We do this by assisting customers on their journey to cloud and digital – and ServiceNow is key to bringing that vision to life. We partner with you to develop, or redevelop, an enterprise service strategy and roadmap for delivering digital services throughout your organisation, with ServiceNow. We also provide ServiceNow Consulting and ServiceNow Admin Services to ensure that you are seeing maximum value from your investment, at every step of your journey. Ensure you find a trusted advisor with depth of knowledge and experience within your industry. For over 30 years' we have been helping organisations transform tertiary education, telecommunications, not-for-profit, all levels of government, mining and utilities, amongst many other private and public entities. Talk to us about how we can help you across our areas of expertise, plus more. For more information check out www.csa.com.au

ServiceNow Expertise

  • Certified Master Architect (CMA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


ServiceNow Service Provider Territories

  • APJ


Partner Locations

  • APJ


ServiceNow Assure


Sydney, New South Wales, Australia

ServiceNow Partner Type

Sales, Service Provider, Services


Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.56 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.