Concurrency, Inc.

Concurrency helps clients find better ways to leverage technology to fulfill their strategies and improve their businesses.

About Concurrency, Inc.

Concurrency is an organization of Change Agents. Our inspired technologists challenge the status quo, create value and help clients find better ways to leverage technology to fulfill their strategies and improve their businesses. Founded in 1989, Concurrency is a business and technology professional services firm driving technology innovation and organizational change management. Concurrency helps companies digitally transform business operations by leveraging Data & AI, Cloud Datacenter and DevOps, Modern Apps, and Workplace Productivity. Concurrency is headquartered in Brookfield, Wisconsin with additional offices in Chicago and Minneapolis. The firm is a multiple-time Microsoft Partner of the Year winner, Microsoft National Solution Provider, and ServiceNow Elite Partner. Learn more about Concurrency at www.concurrency.com.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Brookfield, Wisconsin, United States

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

3.9 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.