A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Concurrency, Inc.
Concurrency is an organization of Change Agents. Our inspired technologists challenge the status quo, create value and help clients find better ways to leverage technology to fulfill their strategies and improve their businesses. Founded in 1989, Concurrency is a business and technology professional services firm driving technology innovation and organizational change management. Concurrency helps companies digitally transform business operations by leveraging Data & AI, Cloud Datacenter and DevOps, Modern Apps, and Workplace Productivity. Concurrency is headquartered in Brookfield, Wisconsin with additional offices in Chicago and Minneapolis. The firm is a multiple-time Microsoft Partner of the Year winner, Microsoft National Solution Provider, and ServiceNow Elite Partner. Learn more about Concurrency at www.concurrency.com.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 3
- Suite Certification - CSM Professional 2
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
- Certified Implementation Specialist – Service Mapping 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
- Suite Certification - ITSM Professional 2
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Security Operations
- Certified Implementation Specialist – Security Incident Response 1
- Certified Implementation Specialist – Vulnerability Response 1
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 2
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Resale Territories
-
AMS
United States
Partner Locations
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AMS
United States
Headquarters
Brookfield, Wisconsin, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
Industry
- Financial Services
- Healthcare and Life Sciences
- Manufacturing
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)