A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Connect Managed Services (UK) Limited
At Connect we have a clear and simple purpose: to help people communicate better. How we make it happen is by creating better connections and better communication networks that benefit organisations, their people and their customers – building towards a brighter, more sustainable future for all three. We’re growing fast, winning global clients and cementing our reputation as leaders in CCAAS and UCAAS delivery. All while staying true to our values and commitment to helping customers communicate better. We connect technologies, processes and people. We plan for scale, but never lose sight of the details. We think radically and act rationally. We make the complex, simple.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
United Kingdom
ServiceNow Resale Territories
-
EMEA
United Kingdom
Partner Locations
-
EMEA
United Kingdom
Headquarters
London, London, United Kingdom
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Service Provider
Customer Satisfaction Score
5 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)