Connect Managed Services (UK) Limited

Making the complex simple.

About Connect Managed Services (UK) Limited

At Connect we have a clear and simple purpose: to help people communicate better. How we make it happen is by creating better connections and better communication networks that benefit organisations, their people and their customers – building towards a brighter, more sustainable future for all three. We’re growing fast, winning global clients and cementing our reputation as leaders in CCAAS and UCAAS delivery. All while staying true to our values and commitment to helping customers communicate better. We connect technologies, processes and people. We plan for scale, but never lose sight of the details. We think radically and act rationally. We make the complex, simple.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

ServiceNow Resale Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Sales, Services

Industry

Service Provider

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.