Contec-X GmbH

High quality ServiceNow solutions for innovative companies!

About Contec-X GmbH

Software solutions for innovative companies! With our ServiceNow solutions, you can optimize all value-adding processes and increase efficiency, effectiveness, and transparency in your company. We adapt the software platform ServiceNow perfectly to your business processes and make them quickly usable. As a reliable partner, we offer evaluation, licensing, planning, and implementation from a single source and integrate our entire expertise and experience into your software solution! Since 2020 we are building our ITBM solutions based on the NOW platform. In addition, we have many years of experience in designing and implementing Project Portfolio Management solutions across all industries. We offer a deep knowledge in all processes related to PPM like demand management, resource management, portfolio management, project management, risk management, and many more.

ServiceNow Designations & Awards

Consulting And Implementation Partner
Reseller Partner

Accreditations

  • Presales Accreditation
    13
  • Sales Accreditation
    13
  • Delivery Accreditation
    3

Product Line Certifications

Strategic Portfolio Management
  • Certified Implementation Specialist – Project Portfolio Management 3

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • EMEA

    Switzerland, Germany

Partner Locations

  • EMEA

    Germany

Headquarters

Munich, Bavaria, Germany

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
  • Reseller Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Energy and Utilities
  • Financial Services
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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