Contec-X GmbH

High quality ServiceNow solutions for innovative companies!

About Contec-X GmbH

Software solutions for innovative companies! With our ServiceNow solutions, you can optimize all value-adding processes and increase efficiency, effectiveness, and transparency in your company. We adapt the software platform ServiceNow perfectly to your business processes and make them quickly usable. As a reliable partner, we offer evaluation, licensing, planning, and implementation from a single source and integrate our entire expertise and experience into your software solution! Since 2020 we are building our ITBM solutions based on the NOW platform. In addition, we have many years of experience in designing and implementing Project Portfolio Management solutions across all industries. We offer a deep knowledge in all processes related to PPM like demand management, resource management, portfolio management, project management, risk management, and many more.

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

Headquarters

Munich, Bavaria, Germany

ServiceNow Partner Type

Sales, Services

Industry

Energy and Utilities, Financial Services, Manufacturing, Retail and Hospitality, Service Provider, Transportation and Logistics

Target Company Size

Any

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.