Contender Solutions LLC

Elite Partner

About Contender Solutions LLC

Contender Solutions was founded in 2012 as an IT consultancy specializing in digital transformation. We help clients acquire, implement, and optimize technology-based business process solutions. We help you solve business challenges at an enterprise scale by leveraging the best in people, process and technology to bring measurable project success based on your mission objectives. Contender employs a strict professional methodology in service delivery practice, ensuring proper deployment and success. Each of our specialized practices includes subject matter experts with the most advanced certifications and experience in working with state-of-the art technologies. Contender Solutions provides a full-time staff of certified consultants to focus on helping your business run efficiently, allowing you to excel in providing innovation and enable growth.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 2
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 7
  • Suite Certification - HR Enterprise 5
  • Suite Certification - HR Professional 7
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 3
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 4
  • Certified Implementation Specialist – Event Management 3
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 11
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 4
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Tampa, Florida, United States

ServiceNow Partner Type

Sales, Services

Product Line Expertise

IT Operations Management

Customer Satisfaction Score

4.79 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.