Service Disabled Veteran Owned Small Business (SDVOSB), Women-Owned Small Business (WOSB)
About CTS
Counter Threat Solutions LLC (CTS) was established supporting the Intelligence Community client.
Our ServiceNow practice was built to support the Full Scope Poly environment with a specialty in support for on-premise ServiceNow environments.
This skill set has enabled us to deliver world class developers who are not reliant upon Google to solve ServiceNow implementation challenges.
CTS staff have 15+ years of experience delivering technical solutions to the Federal Government
(including the Department of Defense, the Intelligence Community, Other Governmental Agencies) and Commercial Entities. Projects have ranged from small, organization-unique modules that met a specific goal and are delivered in a few months to development of complete organizational platforms that change the behavior and processes for tens of thousands of staff members with delivery of modules spanning multiple years.
CTS is a certified Woman-Owned Service-Disabled Veteran-Owned Small Business (WO, SDVOSB)
Product Line Certifications
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
IT Service Management
- Suite Certification - ITSM Professional 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
Public Sector Designations
US Federal Socio-Economic Status
US contract/procurement Vehicles
General Services Administration Schedule 70 (GSA)
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
-
EMEA
The Netherlands
Partner Locations
-
AMS
United States
Headquarters
Reston, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Specialist
- Reseller Specialist
Industry
- Government
Customer Satisfaction Score
5 out of 5 from Responses
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)