CTS

Counter Threat Solutions LLC (CTS) WO, SDVOSB. Specialists in the Cleared Space. Supports small to large implementations

About CTS

Counter Threat Solutions LLC (CTS) was established supporting the Intelligence Community client. Our ServiceNow practice was built to support the Full Scope Poly environment with a specialty in support for on-premise ServiceNow environments. This skill set has enabled us to deliver world class developers who are not reliant upon Google to solve ServiceNow implementation challenges. CTS staff have 15+ years of experience delivering technical solutions to the Federal Government (including the Department of Defense, the Intelligence Community, Other Governmental Agencies) and Commercial Entities. Projects have ranged from small, organization-unique modules that met a specific goal and are delivered in a few months to development of complete organizational platforms that change the behavior and processes for tens of thousands of staff members with delivery of modules spanning multiple years. CTS is a certified Woman-Owned Service-Disabled Veteran-Owned Small Business (WO, SDVOSB)

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Public Sector Designations

US Federal Socio-Economic Status

Service Disabled Veteran Owned Small Business (SDVOSB), Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.