Coveo Software Corp.

Coveo indexes & unifies content from across organizations and applies machine learning to optimize content relevance for customer & employee workflows

About Coveo Software Corp.

Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers and employees. Coveo is proven to accelerate ROI in systems of engagement such as ServiceNow, through improvement of many service-related KPIs; Case Deflection, Self-Service Success, Agent Productivity, First Call Resolution, Average Handling Time, Employee Productivity. Integrated within ServiceNow CSM, ITSM, and HRSD workflows, Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every interaction. A leader in both the Gartner Magic Quadrant for Insight Engines and the Forrester Wave for Cognitive Search, Coveo has demonstrated enterprise scalability and results based on implementations at some of the largest leading & innovative technology customers.

Product Line Certifications

IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

Partner Locations

  • AMS

    Canada

Headquarters

Quebec, Quebec, Canada

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

Target Company Size

501 to 1,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.