Covestic, Inc.

Covestic is a world-class consulting firm and Elite ServiceNow partner with over 250 senior consultants and a track record of successful projects.

About Covestic, Inc.

Covestic has been delivering world-class IT operations and service management solutions across the U.S. since 2001. Covestic has a highly respected team of 250 senior level consultants averaging more than 15 years of professional consulting, IT operations and customer service operations experience. We offer hands on, practical service management expertise, documented methodology and templates and a track record of successful implementations with referenceable customers. We perform baseline assessments, design program roadmaps and implement ServiceNow solutions. We are experts in ServiceNow and the key business processes ServiceNow enables and we support clients across the platform including: ITSM, ITOM, Security Operations, GRC, Customer Service Management and Managed Services.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 10
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 6
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 4
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 6
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 8
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 22
  • Suite Certification - ITSM Professional 16
Now Platform App Engine
  • ServiceNow Certified Application Developer 8
Security Operations
  • Certified Implementation Specialist – Security Incident Response 4
  • Certified Implementation Specialist – Vulnerability Response 6

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Kirkland, Washington, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Product Line Expertise

Customer Service Management, IT Service Management, IT Operations Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.79 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.