Covestic, Inc.

Covestic is a world-class consulting firm and Elite ServiceNow partner with over 250 senior consultants and a history of successful projects.

About Covestic, Inc.

Covestic is a world-class IT operations and service management solutions provider to many of the largest brands in the U.S. since 2001. With a highly respected team of over 250 senior-level consultants, Covestic has an average of more than 15 years of professional consulting, IT operations, and customer service operations experience. Covestic has a strong reputation for working with customers that prefer our hands-on approach, practical service management expertise, highly documented methodology, and templates, and track record of successful implementations from referenceable customers that love our work. We perform baseline assessments, design program roadmaps, and provide expert implementation and management of ServiceNow solutions that support the key business processes ServiceNow enables: IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk and Compliance (GRC), Security Operations, Customer Service Management (CSM), and Managed Services.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 11
  • Certified Implementation Specialist – Field Service Management 5
  • Suite Certification - CSM Professional 7
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
  • Certified Implementation Specialist – Vendor Risk Management 3
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 2
  • Suite Certification - HR Professional 3
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 5
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 6
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 9
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 24
  • Suite Certification - ITSM Professional 17
Now Platform App Engine
  • ServiceNow Certified Application Developer 11
Security Operations
  • Certified Implementation Specialist – Security Incident Response 5
  • Certified Implementation Specialist – Vulnerability Response 7

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Kirkland, Washington, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Services

Product Line Achievements

Customer Service Management, IT Service Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.7 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.