A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Covestic, Inc.
Covestic is a world-class IT operations and service management solutions provider to many of the largest brands in the U.S. since 2001. With a highly respected team of over 250 senior-level consultants, Covestic has an average of more than 15 years of professional consulting, IT operations, and customer service operations experience. Covestic has a strong reputation for working with customers that prefer our hands-on approach, practical service management expertise, highly documented methodology, and templates, and track record of successful implementations from referenceable customers that love our work. We perform baseline assessments, design program roadmaps, and provide expert implementation and management of ServiceNow solutions that support the key business processes ServiceNow enables: IT Service Management (ITSM), IT Operations Management (ITOM), Governance, Risk and Compliance (GRC), Security Operations, Customer Service Management (CSM), and Managed Services.
ServiceNow Designations & Awards
ServiceNow Expertise
-
Certified Technical Architect (CTA)
2
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 11
- Certified Implementation Specialist – Field Service Management 4
- Suite Certification - CSM Professional 8
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 4
- Certified Implementation Specialist – Vendor Risk Management 4
HR Service Delivery
- Certified Implementation Specialist – Human Resources 8
- Suite Certification - HR Professional 8
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 2
- Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
- Certified Implementation Specialist – Cloud Provisioning and Governance 1
- Certified Implementation Specialist – Discovery 11
- Certified Implementation Specialist – Event Management 5
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 30
- Suite Certification - ITSM Professional 25
Now Platform App Engine
- ServiceNow Certified Application Developer 16
Security Operations
- Certified Implementation Specialist – Security Incident Response 8
- Certified Implementation Specialist – Vulnerability Response 8
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 4
- Certified Implementation Specialist – Project Portfolio Management 6
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
United States
ServiceNow Resale Territories
-
AMS
United States
Partner Locations
-
AMS
United States
Headquarters
Fremont, California, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
SERVICENOW TRAINING PROGRAM
- Authorized Training Partner
- Next Gen Authorized Training
Industry
- Education
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.75 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)