Creative Enterprise Solutions LLC

Technology-enabled services firm that empowers clients to accelerate digital transformation through ITSM, Project Management, Agile/Scrum, and Cyber.

About Creative Enterprise Solutions LLC

Beyond20 is a technology-enabled services firm that empowers clients to accelerate digital transformation through IT Service Management, Project Management, Agile/Scrum, and Cybersecurity solutions. We offer training and consulting services, along with technology implementation to support and accelerate transformation efforts.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 3
  • Suite Certification - HR Professional 2
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 1
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 6
  • Suite Certification - ITSM Professional 4
Now Platform App Engine
  • ServiceNow Certified Application Developer 2
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 3
  • Certified Implementation Specialist – Project Portfolio Management 3

Public Sector Designations

US Federal Socio-Economic Status

Minority-Owned Small Business (MOSB), Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Tempe, Arizona, United States

ServiceNow Partner Type

Public Sector, Sales, Services

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.67 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.