Creative Systems and Consulting, LLC

Creative is an experienced small business firm with a proven track record of providing SaaS application services across US Federal agencies.

About Creative Systems and Consulting, LLC

Founded in 2010, Creative Systems and Consulting provides thought leadership for the mission critical system application efforts of federal organizations. We are a woman-owned small business, with industry leading credentials (CMMI-DEV Level 3, ISO 9001, ISO 20000, ISO 27000) with a proud track record of over 50 government and commercial SaaS implementations using Agile methodology. Creative's staff are deployment experts in various ServiceNow applications including ITSM, ITOM, Facilities and HR. As a ServiceNow partner, we bring a deep bench of highly skilled, certified consultants and developers who consistently deliver excellence.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Field Service Management 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
Security Operations
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US Federal Socio-Economic Status

Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure


Arlington, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Services


Education, Financial Services, Government

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.