CTG Belgium N.V.

Transformation Accelerated CTG delivers IT solutions that accelerate digital transformation and help our clients succeed.

About CTG Belgium N.V.

CTG is a leading provider of digital transformation IT solutions and services. We serve as a catalyst for digital transformation in our client organizations, accelerating their project momentum and achievement of desired technology and business outcomes with the speed and confidence needed for our fast-changing world. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. To create business-wide efficiencies and collaboration, we guide your strategy for leveraging best-in-class technology—such as ServiceNow—by designing a change management plan and business process optimization roadmap, helping select apps for IT Service Management, IT Operational Management and more.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

  • EMEA

    Belgium

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Luxembourg, United Kingdom, Belgium

Partner Locations

  • AMS

    United States

  • EMEA

    Belgium

Headquarters

Diegem, Brabant (Flemish), Belgium

ServiceNow Partner Type

Sales, Services

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.