de Novo Solutions

de Novo Solutions leading UK provider of SaaS implementation and support services for the experience economy.

About de Novo Solutions

de Novo Solutions is a leading provider of services to the new experience economy, creating personalised experiences over standardised business processes. de Novo utilises ServiceNow extensive digital capabilities to create personalised experiences for organisations, whilst delivering standardised processes specialist provider of end-to-end Enterprise Resource Planning (ERP), Human Capital Management (HCM), and Payroll Cloud enabled business transformation programmes using Oracle Cloud. ServiceNow and Oracle Corporation recognises de Novo's deep public sector expertise in the areas of Finance, Procurement, Human Capital Management, Recruitment, Learning and Payroll; and how these business functions underpin HM Government business operations.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom


Newport, Newport, United Kingdom

ServiceNow Partner Type



Financial Services, Government, Healthcare and Life sciences, Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.