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de Novo Solutions

de Novo Solutions leading UK provider of SaaS implementation and support services for the experience economy.

About de Novo Solutions

de Novo Solutions is a leading provider of services to the new experience economy, creating personalised experiences over standardised business processes. de Novo utilises ServiceNow extensive digital capabilities to create personalised experiences for organisations, whilst delivering standardised processes specialist provider of end-to-end Enterprise Resource Planning (ERP), Human Capital Management (HCM), and Payroll Cloud enabled business transformation programmes using Oracle Cloud. ServiceNow and Oracle Corporation recognises de Novo's deep public sector expertise in the areas of Finance, Procurement, Human Capital Management, Recruitment, Learning and Payroll; and how these business functions underpin HM Government business operations.

ServiceNow Designations & Awards

Consulting And Implementation Partner

Accreditations

  • Presales Accreditation
    11
  • Sales Accreditation
    16
  • Delivery Accreditation
    1

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1

Public Sector Designations

US Federal Socio-Economic Status

Certified Small Business

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

Partner Website
Headquarters

Newport, Newport, United Kingdom

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Service Provider

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.