Dev Technology Group, Inc.

Delivering information technology services and solutions that enable government missions for over 20 years.

About Dev Technology Group, Inc.

Founded in 1998, Dev Technology Group delivers information technology services and solutions that enable government missions. We have specialized in Information Technology Service Management solutions for over 11 years, including agency wide ServiceNow implementations across the federal government. Our IT Service Management work supports multiple agencies including the Departments of Homeland Security, Justice, Defense, Education, and others. In addition to IT Service Management, we also specialize in full stack application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management. Dev Technology has been assessed at CMMI-DEV Level 2, is an ISO 9001:2015 and 27001:2013 certified organization and is a recipient of multiple industry awards for innovation and growth.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Reston, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Government

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

101 to 500

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.