General Services Administration Schedule 70 (GSA)
About Dev Technology Group, Inc.
Founded in 1998, Dev Technology Group delivers information technology services and solutions that enable government missions. We have specialized in Information Technology Service Management solutions for over 11 years, including agency wide ServiceNow implementations across the federal government. Our IT Service Management work supports multiple agencies including the Departments of Homeland Security, Justice, Defense, Education, and others. In addition to IT Service Management, we also specialize in full stack application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management. Dev Technology has been assessed at CMMI-DEV Level 2, is an ISO 9001:2015 and 27001:2013 certified organization and is a recipient of multiple industry awards for innovation and growth.
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
Now Platform App Engine
- ServiceNow Certified Application Developer 6
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
ServiceNow Service Provider Territories
-
AMS
United States
Partner Locations
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AMS
United States
Headquarters
Reston, Virginia, United States
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Service Provider Premier
Industry
- Government
Customer Satisfaction Score
0 out of 5 from Responses
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)