A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About D2M, a division of DISYS
D2M (Digital & Data Managed Services), a division of DISYS, is an outcome-driven services and solutions partner serving enterprises across their IT operations and digital initiatives. We build solutions that accelerate digital transformation journeys and meet your critical business goals. Leveraging automation, we guarantee hyper-stability, enhanced efficiency, and the highest level of user satisfaction.
Being a strategic partner for many global organizations, we help them address various technological challenges that could result in mission-critical impacts. Whether it is day-to-day infrastructure support challenges, innovation, and advancements in digital transformation, or leveraging automation and machine learning, we believe in assuming joint responsibility for our clients’ goals. We apply automation everywhere to our services and service delivery to improve overall efficiency and results through our managed services and solutions.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Field Service Management 1
- Suite Certification - CSM Professional 1
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 1
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 1
IT Operations Management
- Certified Implementation Specialist – Discovery 1
- Certified Implementation Specialist – Event Management 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 2
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
United States
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APJ
Japan
ServiceNow Resale Territories
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AMS
United States
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APJ
Japan
ServiceNow Service Provider Territories
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AMS
United States
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APJ
Japan
Partner Locations
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AMS
United States
Headquarters
Mc Lean, Virginia, United States
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
- Reseller Premier
- Service Provider Premier
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Telecom Media Technology
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)