We build talented teams of dedicated developers and provide projects & operational support for world’s most innovative companies.

About Directpl

Directpl is a fast growing IT outsourcing company present globally: Warsaw/Poland (our Head Quarters), Manila/Philippines, Chicago/USA. Our core services include software development & testing, RPA (Robotic Process Automation), ServiceNow and project management, development. Securing 24/7 availability of our specialists based in our Operations Center in Manila we provide IT support and operations for our clients worldwide. We were established in 1997 in Warsaw as a fledgling software company with our own proprietary suite of solutions. Over the years we learned a lot about how to turn an idea into an amazing piece of software – how to find and retain the best staff, how to reliably create shippable code and the incredible value of professional software testing. We put that knowledge and experience to work building dedicated teams for our partners to provide outstanding quality services for our clients.

Country and Region Coverage

Partner Locations

  • EMEA



Warsaw, Mazowieckie, Poland

  • Build Platform
  • Telecom Media Technology
ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)