direkt gruppe GmbH

direkt gruppe organizes the complex IT landscape and creates consumable services in areas such as ITSM, cloud orchestration, DevOps and IDM.

About direkt gruppe GmbH

direkt gruppe assists clients to master the challenges of complex transitions around information technology. direkt gruppe is highly invested in ServiceNow. The platform combined with direkt gruppe's expertise enables clients to leverage the capabilities of service management, cloud automation and risk management to a new standard. Recognized as Best in Cloud by a leading german publication, direkt gruppe supports its clients in becoming a service-oriented IT organization with comprehensive solutions. direkt gruppe organizes the complex IT landscape and creates consumable services in areas such as cloud orchestration, DevOps and identity management. direkt gruppe engages in Cloud-transformation, IaaS and PaaS and supports customers in building complex AWS or Azure platforms and applications steered though ServiceNow. With the Compliance as a Service model, direkt gruppe creates real added value, controlled and integrated by ServiceNow.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
IT Service Management
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA


ServiceNow Resale Territories

  • EMEA


Partner Locations

  • EMEA


ServiceNow Assure


Hamburg, Hamburg, Germany

ServiceNow Partner Type

Sales, Services


Financial Services, Government, Healthcare and Life sciences

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.