Elite partner with local offices in France, Bulgaria, Spain Belgium and Poland, providing all ServiceNow offerings.


Inetum-Do IT WIse empowers your Digital Transformation success, by helping you to: ‑ Design, execute and enhance your transformation strategy across process, organization and technology ‑ Implement world‑class ServiceNow within IT and the whole Enterprise ‑ Integrate or migrate your 3rd party solutions ‑ Develop custom applications on ServiceNow platform ‑ Enable your teams on ServiceNow and service management best practices ‑ Augment staff capacity or operate the solution for you Do IT Wise is your trusted partner since 2010, combining years of experience of senior consultants and leadership, with the flexibility of our constantly growing operation in Europe,MIddel East, and the Americas.

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 18
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 10
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 14
  • Suite Certification - HR Professional 8
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 4
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 4
  • Certified Implementation Specialist – Discovery 47
  • Certified Implementation Specialist – Event Management 29
  • Certified Implementation Specialist – Service Mapping 31
IT Service Management
  • Certified Implementation Specialist – IT Service Management 27
  • Suite Certification - ITSM Professional 17
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 4
  • ServiceNow Certified Application Developer 28
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 5
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Project Portfolio Management 9

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    France, Spain, Bulgaria, Israel

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Austria, Ireland, Luxembourg, Switzerland, France, United Kingdom, Spain, Belgium, Germany, Bulgaria, Israel

Partner Locations

  • EMEA

    France, Bulgaria, Israel

ServiceNow Assure


Sofia, Sofia, Bulgaria

ServiceNow Partner Type

Sales, Services

Product Line Achievements

IT Service Management, Customer Service Management, IT Operations Management


Education, Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.19 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.