DO IT WISE

The Best near shore ServiceNow partner based in Bulgaria, providing digital transformation consulting on top of the ServiceNow platform.

About DO IT WISE

Do IT Wise empowers your Digital Transformation success, by helping you to: ‑ Design, execute and enhance your transformation strategy across process, organization and technology ‑ Implement world‑class ServiceNow within IT and the whole Enterprise ‑ Integrate or migrate your 3rd party solutions ‑ Develop custom applications on ServiceNow platform ‑ Enable your teams on ServiceNow and service management best practices ‑ Augment staff capacity or operate the solution for you Do IT Wise is your trusted partner since 2010, combining years of experience of senior consultants and leadership, with the flexibility of our constantly growing operation in Europe,MIddel East, Israel and the Americas.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 3
  • Certified Implementation Specialist – Discovery 27
  • Certified Implementation Specialist – Event Management 21
  • Certified Implementation Specialist – Service Mapping 5
IT Service Management
  • Certified Implementation Specialist – IT Service Management 10
  • Suite Certification - ITSM Professional 8
Now Platform App Engine
  • ServiceNow Certified Application Developer 12

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Bulgaria, Israel

ServiceNow Resale Territories

  • AMS

    United States

  • EMEA

    Austria, Ireland, Luxembourg, Switzerland, United Kingdom, Belgium, Germany, Bulgaria, Israel

Partner Locations

  • EMEA

    Bulgaria, Israel

ServiceNow Assure

Headquarters

Sofia, Sofia, Bulgaria

ServiceNow Partner Type

Sales, Services, Technology

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4.59 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.