INETUM - DO IT WISE

Elite partner with local offices in France, Bulgaria, Spain Belgium and Poland, providing all ServiceNow offerings.

About INETUM - DO IT WISE

Inetum-Do IT WIse empowers your Digital Transformation success, by helping you to: ‑ Design, execute and enhance your transformation strategy across process, organization and technology ‑ Implement world‑class ServiceNow within IT and the whole Enterprise ‑ Integrate or migrate your 3rd party solutions ‑ Develop custom applications on ServiceNow platform ‑ Enable your teams on ServiceNow and service management best practices ‑ Augment staff capacity or operate the solution for you Do IT Wise is your trusted partner since 2010, combining years of experience of senior consultants and leadership, with the flexibility of our constantly growing operation in Europe,MIddel East, and the Americas.

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1
  • Certified Technical Architect (CTA)

    4

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 22
  • Certified Implementation Specialist – Field Service Management 4
  • Suite Certification - CSM Professional 17
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 2
  • Certified Implementation Specialist – Vendor Risk Management 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 18
  • Suite Certification - HR Professional 10
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 5
  • Certified Implementation Specialist – Software Asset Management 5
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 6
  • Certified Implementation Specialist – Discovery 44
  • Certified Implementation Specialist – Event Management 30
  • Certified Implementation Specialist – Service Mapping 34
IT Service Management
  • Certified Implementation Specialist – IT Service Management 35
  • Suite Certification - ITSM Professional 23
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 4
  • ServiceNow Certified Application Developer 35
Security Operations
  • Certified Implementation Specialist – Security Incident Response 3
  • Certified Implementation Specialist – Vulnerability Response 5
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Project Portfolio Management 10

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Mexico

  • EMEA

    France, Spain, Bulgaria, Israel

ServiceNow Resale Territories

  • EMEA

    Austria, Ireland, Luxembourg, Switzerland, France, United Kingdom, Spain, Belgium, Germany, Bulgaria, Israel

ServiceNow Service Provider Territories

  • EMEA

    Portugal, Spain

Partner Locations

  • EMEA

    France, Spain, Bulgaria, Israel

Headquarters

Sofia, Sofia, Bulgaria

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Elite
  • Reseller Elite
  • Service Provider Elite
Product Line Achievements
  • IT Service Management
  • IT Operations Management
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.25 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)