A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Doublelight Technology Limited
Our ServiceNow development services are designed to help organizations of all sizes and industries take full advantage of the powerful capabilities of the ServiceNow platform. We work closely with our clients to understand their specific needs and goals, and then develop custom solutions that are tailored to meet those requirements. Whether you need to automate your IT operations, improve your incident management processes, or streamline your service catalog, we have the expertise to help you achieve your objectives. With a team of skilled and experienced professionals, we are committed to delivering cutting-edge solutions that help our clients optimize their IT operations and improve their overall performance. If you are looking for a reliable and trustworthy partner to help you navigate the complexities of IT service management and operations, look no further than Doublelight Technology Ltd.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 1
IT Asset Management
- Certified Implementation Specialist – Software Asset Management 2
IT Operations Management
- Certified Implementation Specialist – Discovery 3
- Certified Implementation Specialist – Event Management 2
- Certified Implementation Specialist – Service Mapping 2
IT Service Management
- Certified Implementation Specialist – IT Service Management 1
- Suite Certification - ITSM Professional 1
Now Platform App Engine
- ServiceNow Certified Application Developer 3
Strategic Portfolio Management
- Certified Implementation Specialist – Project Portfolio Management 1
Country and Region Coverage
Partner Locations
-
EMEA
United Kingdom
Headquarters
Harlow, Essex, United Kingdom
SERVICENOW PARTNER TYPE
- Build Platform
Industry
- Education
- Energy and Utilities
- Financial Services
- Government
- Healthcare and Life Sciences
- Manufacturing
- Retail and Hospitality
- Service Provider
- TMT
- Telecom Media Technology
- Transportation and Logistics
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)