DRT Strategies

DRT’s process improvement experts and our boundless federal delivery experience help you modernize and get the most from your ServiceNow investment.

About DRT Strategies

We believe by working TOGETHER, you achieve outstanding results. And when people work better, government works better. DRT provides leadership and expertise to help government agencies to identify, manage, and measure your digital transformation efforts using ServiceNow. As such, when you digitally transform your agency, you achieve your mission and successfully execute your business. We understand your unique mission and know how to align ServiceNow with your other IT investments. Learn more at www.drtstrategies.com.

Product Line Certifications

IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Arlington, Virginia, United States

ServiceNow Partner Type

Public Sector, Services

Industry

Government, Healthcare and Life sciences

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.