DT Advisory

Enabling your digital transformation through high-quality ServiceNow implementations, with a strong focus on security and reliability.

About DT Advisory

DT Advisory is your trusted ServiceNow partner in Switzerland, Germany and Austria. With our customers, we maintain long-term, strategic relationships and advise them along the entire ServiceNow life cycle, including platform introduction, development, and operations. Our implementations and solutions within the areas of Technology Workflows, Customer Workflows, and Creator Workflows, help you to drive your digital transformation resulting in fast ROI. Paired with our strong experience in process optimization, we ensure that you take full advantage of the powerful ServiceNow platform and lead your organization into the digital age.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 2
  • Suite Certification - ITSM Professional 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Austria, Switzerland, Germany

Partner Locations

  • EMEA

    Switzerland

Headquarters

Wallisellen, Zurich, Switzerland

ServiceNow Partner Type

Services

Industry

Financial Services, Healthcare and Life sciences, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.78 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.