EchoStor Technologies

Techology Solutions Provider

About EchoStor Technologies

EchoStor Technologies is a leading information technology consultant that delivers unique technical solutions and services for each one of its customers. EchoStor partners with ServiceNow to offer the best user experience, leveraging all points of integration across the platform while specializing in the areas of ITSM and ITOM. When combined with its data center roots, EchoStor bridges the gap between IT and day 2 operations. The ServiceNow delivery team has extensive experience with the platform and has enabled customers of all sizes across a wide range of verticals on the platform. The team successfully architects and implements solutions that enhance delivery of services to organization's end users and customers.

ServiceNow Designations & Awards

Americas Regional Partner Award 2020
Americas Regional Partner Award 2021
Global Partner Award 2021

ServiceNow Expertise

  • Certified Master Architect (CMA)

    1

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
  • Certified Implementation Specialist – Service Mapping 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 3
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Hopkinton, Massachusetts, United States

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

5 out of 5 from Responses

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.