A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About ECS Digital Ltd
ECS is a leading UK digital transformation consultancy. We help our clients across all industries transform their businesses using IT. We enable our clients to change the way they change, using agile and DevOps techniques to rapidly up-skill teams, accelerate release cycles, and drive more meaningful customer experience and innovation. We are experts in digital engineering, data analytics and customer experience. ECS is well placed to help with any transformation challenge from migration to public cloud to using Artificial Intelligence to improving customer experience. ECS has over a decade of experience working with clients in highly regulated industries, particularly financial services.
Our ServiceNow practice helps enterprises manage their cloud environments and digitise and automate business processes. Our dedicated and experienced team of consultants and engineers based on and offshore specialises in delivering bespoke ServiceNow solutions to address complex business problems.
Country and Region Coverage
ServiceNow Implementation Territories
-
EMEA
United Kingdom
Partner Locations
-
EMEA
United Kingdom
Headquarters
London, London, United Kingdom
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Build Platform
- Consulting & Implementation Specialist
Industry
- Financial Services
ServiceNow Store
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)