ECS Digital Ltd

About ECS

About ECS Digital Ltd

ECS is a leading UK digital transformation consultancy. We help our clients across all industries transform their businesses using IT. We enable our clients to change the way they change, using agile and DevOps techniques to rapidly up-skill teams, accelerate release cycles, and drive more meaningful customer experience and innovation. We are experts in digital engineering, data analytics and customer experience. ECS is well placed to help with any transformation challenge from migration to public cloud to using Artificial Intelligence to improving customer experience. ECS has over a decade of experience working with clients in highly regulated industries, particularly financial services. Our ServiceNow practice helps enterprises manage their cloud environments and digitise and automate business processes. Our dedicated and experienced team of consultants and engineers based on and offshore specialises in delivering bespoke ServiceNow solutions to address complex business problems.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    United Kingdom

Partner Locations

  • EMEA

    United Kingdom

ServiceNow Assure

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Sales, Services, Technology

Industry

Financial Services

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.