entrago

A boutique consultancy providing solutions to help businesses optimise their ServiceNow investment.

About entrago

ServiceNow is the clear driving force in IT transformations across the globe entrago understands not only the power of ServiceNow but how the optimise it’s value in your business. entrago is strategic at our core with strategy consultants defining the ESM journey for some of the largest organisation and ServiceNow implementations in the ecosystem. entrago has Scale, but remains Nimble leveraging regional capacity with enough scale to execute on large projects, but still enough agility to deliver strong business value.

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 1
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Australia

Partner Locations

  • APJ

    Australia

ServiceNow Assure

Headquarters

Fortitude Valley, Queensland, Australia

ServiceNow Partner Type

Sales, Services, Technology

Industry

Financial Services, Healthcare and Life sciences, Manufacturing

Customer Satisfaction Score

4.3 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.