General Services Administration Schedule 70 (GSA)
About Ernst & Young LLP
As better-connected consultants we help our clients navigate the Transformative Age. We do this by connecting the talents, creativity and experience of our entire organization and alliances. This enables us to ask the better questions and find answers to some of the world's toughest challenges and build a better working world. The better the question. The better the answer. The better the world works.
ServiceNow Designations & Awards
ServiceNow Expertise
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Certified Master Architect (CMA)
6
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 39
- Certified Implementation Specialist – Field Service Management 2
- Suite Certification - CSM Professional 11
Governance, Risk and Compliance
- Certified Implementation Specialist – Risk and Compliance 38
- Certified Implementation Specialist – Vendor Risk Management 12
HR Service Delivery
- Certified Implementation Specialist – Human Resources 63
- Suite Certification - HR Enterprise 17
- Suite Certification - HR Professional 33
IT Asset Management
- Certified Implementation Specialist – Hardware Asset Management 8
- Certified Implementation Specialist – Software Asset Management 15
IT Business Management
- Certified Implementation Specialist – Application Portfolio Management 15
- Certified Implementation Specialist – Financial Management 2
- Certified Implementation Specialist – Project Portfolio Management 24
IT Operations Management
- Certified Implementation Specialist – Discovery 30
- Certified Implementation Specialist – Event Management 15
- Certified Implementation Specialist – Service Mapping 8
IT Service Management
- Certified Implementation Specialist – IT Service Management 148
- Suite Certification - ITSM Professional 56
Now Platform App Engine
- ServiceNow Certified Application Developer 57
Security Operations
- Certified Implementation Specialist – Security Incident Response 7
- Certified Implementation Specialist – Vulnerability Response 16
Public Sector Designations
US contract/procurement Vehicles
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Canada, United States, Brazil
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APJ
Japan, Australia, India, Singapore, Malaysia, New Zealand
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EMEA
Sweden, The Netherlands, Italy, Hungary, France, United Kingdom, Spain, Belgium, Germany, Norway
ServiceNow Resale Territories
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AMS
Canada, United States
-
APJ
Australia, Singapore, New Zealand
-
EMEA
The Netherlands, Italy, France, Portugal, Spain
Partner Locations
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AMS
Canada, United States, Brazil
-
APJ
Hong Kong, Japan, Australia, India, Singapore, Malaysia, New Zealand
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EMEA
Sweden, The Netherlands, Italy, Hungary, France, United Kingdom, Spain, Belgium, Germany, Norway
ServiceNow Assure
Headquarters
San Francisco, California, United States
ServiceNow Partner Type
Next Gen Authorized Training, Public Sector, Sales, Services
Product Line Achievements
Governance, Risk and Compliance, HR Service Delivery, Now Platform App Engine, Customer Service Management, IT Service Management
Industry
Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics
Customer Satisfaction Score
4.48 out of 5 from Responses
Target Company Size
10,000+
A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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