Ernst & Young LLP

EY's better-connected consultants help clients navigate the Transformative Age by asking better questions to solve the world's toughest challenges.

About Ernst & Young LLP

As better-connected consultants we help our clients navigate the Transformative Age. We do this by connecting the talents, creativity and experience of our entire organization and alliances. This enables us to ask the better questions and find answers to some of the world's toughest challenges and build a better working world. The better the question. The better the answer. The better the world works.

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
APJ Regional Partner Award 2022
EMEA Regional Partner Award 2022
APJ Regional Partner Award 2021
EMEA Regional Partner Award 2021
Americas Regional Partner Award 2021
Global Partner Award 2020
EMEA Regional Partner Award 2020
Americas Regional Partner Award 2020

Offerings and Solutions

view more - Beyond HR
Employee Experience
Beyond HR
view more - Intuitive Service Desk
Technology Excellence
Intuitive Service Desk
view more - NextWave GBS
Employee Experience
NextWave GBS
view more - OT Security & Service Management
Technology Excellence
OT Security & Service Management
view more - Supply Chain ESG Data Monitor
Operational Excellence
Supply Chain ESG Data Monitor

ServiceNow Expertise

  • Certified Master Architect (CMA)

  • Certified Technical Architect (CTA)


Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 47
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 22
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 57
  • Certified Implementation Specialist – Vendor Risk Management 29
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 259
  • Suite Certification - HR Professional 75
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 15
  • Certified Implementation Specialist – Software Asset Management 19
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 3
  • Certified Implementation Specialist – Discovery 69
  • Certified Implementation Specialist – Event Management 38
  • Certified Implementation Specialist – Service Mapping 14
IT Service Management
  • Certified Implementation Specialist – IT Service Management 178
  • Suite Certification - ITSM Professional 90
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 5
  • ServiceNow Certified Application Developer 227
Security Operations
  • Certified Implementation Specialist – Security Incident Response 11
  • Certified Implementation Specialist – Vulnerability Response 25
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 25
  • Certified Implementation Specialist – Project Portfolio Management 46

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil

  • APJ

    South Korea, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Switzerland, Italy, Hungary, France, Lithuania, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Denmark, Greece, Belgium, Germany, Finland, Norway, Poland, South Africa

ServiceNow Resale Territories

  • AMS

    Canada, United States

  • APJ

    Hong Kong, Australia, Singapore, Malaysia, New Zealand

  • EMEA

    Ireland, The Netherlands, Italy, France, Portugal, United Kingdom, Spain, United Arab Emirates, Norway, South Africa

ServiceNow Service Provider Territories

  • AMS

    United States

  • EMEA

    Ireland, Portugal, South Africa

Partner Locations

  • AMS

    Canada, United States, Brazil

  • APJ

    South Korea, Hong Kong, Japan, Australia, India, Singapore, Malaysia, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Switzerland, Italy, Hungary, France, Lithuania, Portugal, United Kingdom, Spain, Saudi Arabia, United Arab Emirates, Greece, Belgium, Germany, Finland, Norway, Poland, South Africa


New York, New York, United States

ServiceNow Assure

  • Consulting & Implementation Global Elite
  • Reseller Global Elite
  • Service Provider Global Elite
Product Line Achievements
  • Customer Service Management
  • IT Service Management
  • HR Service Delivery
  • Authorized Training Partner
  • Next Gen Authorized Training
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • TMT
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.31 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)