ESM Alliance Ltd.

esmAlliance provides world-class ServiceNow development services to blue-chip enterprise customers worldwide

About ESM Alliance Ltd.

250+ ServiceNow projects, 100+ enterprises worked for, 100+ ServiceNow certifications and accreditations, cutting edge ServiceNow solutions, high-end development experience focusing on ServiceNow technology areas such as JavaScript, AJAX, AngularJS, JQuery, node.js, Bootstrap, CSS, HTML, XML, JSON, REST, SOAP. How esmAlliance stands out from the crowd? (1) Our company is fully focused on ServiceNow and is owned solely by ServiceNow consultants. (2) Our business objective is to deliver cutting edge ServiceNow technology solutions to enterprise customers worldwide. (3) Our team consists of senior experts only who have a strong ServiceNow technology focus with outstanding solution architecture and development skills. (4) We deliver world-class service quality due to our proactive attitude and organised workstyle. (5) We beat the market with our highly competitive service offering.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 1
  • Certified Implementation Specialist – Service Mapping 1

Country and Region Coverage

Partner Locations

  • EMEA

    United Kingdom

Headquarters

London, London, United Kingdom

ServiceNow Partner Type

Technology

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.