exccon AG

exccon AG advises and supports companies in developing their IT and service management strategy

About exccon AG

exccon AG, with headquarters in Munich, advises and supports companies in developing their IT and service management strategy: from concept and strategy, to implementation and further into daily operation. As specialists in process-oriented business solutions, the exccon team is the ideal partner for medium-sized companies as well as larger enterprises. Since its foundation in 2005, exccon has seen steady growth. The combination of commitment, competence, vitality, experience and passion, as well as the synergy effects resulting from the different competences of our employees, enable us to deliver upon the strategies and goals of our customers. We consider it utmost important to be a good fit, both professionally and humanely.

Product Line Certifications

IT Operations Management
  • Certified Implementation Specialist – Discovery 2
  • Certified Implementation Specialist – Event Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 2
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • EMEA

    Germany

ServiceNow Resale Territories

  • EMEA

    Germany

Partner Locations

  • EMEA

    Germany

ServiceNow Assure

Headquarters

Munich, Bavaria, Germany

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Manufacturing

Customer Satisfaction Score

4 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.