EXEO Group, Inc.


About EXEO Group, Inc.

エクシオグループは、創業以来「技術力を培う」「豊かさを求める」「社会に貢献する」というグループ理念のもと、 通信インフラ事業を中心に様々な社会インフラやシステム構築に携わってきました。 システムインテグレーション事業におきましても、30年以上にわたり培ってきた技術力をベースに幅広い業種の企業様に対して、ICTを活用したトータルソリューションを提供し続けています。 ServiceNowパートナーとして、当社が強みとするプロセス分析の手法を活用しながら、企業活動にて抱える課題の整理と可視化を行い、「ServiceNow」を活用した標準化・自動化を促進、運用品質の向上、社内ユーザおよび大切な顧客へのスピーディーなサービス対応を実現し、企業様における「働き方改革」を手助けいたします。

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 17
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 6
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Professional 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 30
  • Suite Certification - ITSM Professional 14
Now Platform App Engine
  • ServiceNow Certified Application Developer 38

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ


ServiceNow Resale Territories

  • APJ


Partner Locations

  • APJ


ServiceNow Assure


Shibuya, Tokyo, Japan

ServiceNow Partner Type

Sales, Services


Financial Services, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.