Extreme Digital Consultoria e Representações Ltda.

Creating innovative solutions and making processes more dynamic is your mission.

About Extreme Digital Consultoria e Representações Ltda.

EXTREME DIGITAL SOLUTIONS is a Brazilian information technology company that provides consulting and outsourcing of development, modeling, implementation and training solutions for systems integration, business intelligence, digital processes and customer relationships. Creating innovative solutions and making processes more dynamic is our mission. We have a broad portfolio of solutions such as: Artificial Intelligence, Customer Experience, Cognitive Systems & Big Data, Service Management, Systems Integration, Middleware, Digital Processes, Digital Performance Management, Information Security, Virtualization, Cloud Infrastructure, Storage and Data Protection. We also have the partnership of the world’s leading technology brands. Follow us on social networks and stay on top of the news in the technology solutions market that EDS offers its customers.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

ServiceNow Resale Territories

  • AMS

    Brazil

ServiceNow Service Provider Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

ServiceNow Assure

Headquarters

São Bernardo do Campo, Sao Paulo, Brazil

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

5 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.