A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Extreme Digital Consultoria e Representações Ltda.
EXTREME DIGITAL SOLUTIONS is a Brazilian information technology company that provides consulting and outsourcing of development, modeling, implementation and training solutions for systems integration, business intelligence, digital processes and customer relationships.
Creating innovative solutions and making processes more dynamic is our mission. We have a broad portfolio of solutions such as: Artificial Intelligence, Customer Experience, Cognitive Systems & Big Data, Service Management, Systems Integration, Middleware, Digital Processes, Digital Performance Management, Information Security, Virtualization, Cloud Infrastructure, Storage and Data Protection.
We also have the partnership of the world’s leading technology brands. Follow us on social networks and stay on top of the news in the technology solutions market that EDS offers its customers.
Product Line Certifications
Customer Service Management
- Certified Implementation Specialist – Customer Service Management 2
HR Service Delivery
- Certified Implementation Specialist – Human Resources 1
IT Service Management
- Certified Implementation Specialist – IT Service Management 3
Now Platform App Engine
- ServiceNow Certified Application Developer 1
Strategic Portfolio Management
- Certified Implementation Specialist – Application Portfolio Management 1
Country and Region Coverage
ServiceNow Implementation Territories
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AMS
Brazil
ServiceNow Resale Territories
-
AMS
Brazil
ServiceNow Service Provider Territories
-
AMS
Brazil
Partner Locations
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AMS
Brazil
Headquarters
Recife, PE-Pernambuco, Brazil
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Elite
- Reseller Elite
- Service Provider Elite
SERVICENOW TRAINING PROGRAM
- Next Gen Authorized Training
Industry
- Financial Services
- Government
- Healthcare and Life Sciences
- Telecom Media Technology
Customer Satisfaction Score
4.27 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)