Fairchild Resiliency Systems

Producer of MaestroRS(TM), the leading Now(TM) certified Business Continuity and Disaster Recovery planning software built on the Now(TM) platform.

About Fairchild Resiliency Systems

Fairchild Resiliency Systems advances Business Continuity and IT Disaster Recovery for clients the world over through innovative software solutions on the ServiceNow Platform. Fairchild has been a disruptive force for positive change in the Business Continuity and Disaster Recovery industry since our inception. Our mission is to elevate the level of effectiveness and efficiency at which our clients respond to and recover from disasters. We are driven by a passion for customer service that guides the design of our software and underpins our approach to the unique strategic solutions we collaboratively implement for our clients. By continuously challenging the notion of what's possible, we are able to evolve and adapt our products to not only overcome the challenges faced by our clients, but to propel them to new levels of performance and resiliency.

Product Line Certifications

Customer Service Management
  • Suite Certification - CSM Professional 1
Now Platform App Engine
  • ServiceNow Certified Application Developer 1

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Andover, Massachusetts, United States

ServiceNow Partner Type

Sales, Services

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.