Fast Lane Tecnologia

Fast Lane is focused on building a digital transformation journey with our customers maximizing their investment in the ServiceNow platform.

About Fast Lane Tecnologia

With our offices in Alphaville, Barueri, SP since 1997, we are a company focused on modernizing applications and supporting process automation and optimization using cloud and innovative technologies. Our team has a lot of knowledge in implementing ITSM and Custom developed solutions. Since 2015 we had successfully implemented projects using the NOW Platform, including integration solutions with transactional platforms and new technologies like OCR. One of our key differentiation is the careful use of User Experience (UX) to provide the best experience for customers. We also offer an ongoing application management solution (AMS) for your already implemented NOW platform.

Product Line Certifications

IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 3

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

ServiceNow Assure

Headquarters

Barueri, Sao Paulo, Brazil

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.29 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.