Fast Lane Tecnologia

Fast Lane is focused on building a digital transformation journey with our customers maximizing their investment in the ServiceNow platform.

About Fast Lane Tecnologia

With our offices in Alphaville, Barueri, SP since 1997, we are a company focused on modernizing applications and supporting process automation and optimization using cloud and innovative technologies. Our team has a lot of knowledge in implementing ITSM and Custom developed solutions. Since 2015 we had successfully implemented projects using the NOW Platform, including integration solutions with transactional platforms and new technologies like OCR. One of our key differentiation is the careful use of User Experience (UX) to provide the best experience for customers. We also offer an ongoing application management solution (AMS) for your already implemented NOW platform.

ServiceNow Designations & Awards

Consulting And Implementation Partner

Accreditations

  • Presales Accreditation
    10
  • Sales Accreditation
    7
  • Delivery Accreditation
    7

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 2
  • Suite Certification - CSM Professional 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 4
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Brazil

Partner Locations

  • AMS

    Brazil

Headquarters

Barueri, Sao Paulo, Brazil

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Consulting & Implementation Premier
Product Line Achievements
  • Accreditation
  • Certification
Industry
  • Financial Services
  • Manufacturing
  • Telecom Media Technology
Customer Satisfaction Score

4.72 out of 5 from Responses

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)

Partner-owned applications built on the Now Platform.
Built integrations the partner has created on the Now Platform.
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