A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.
About Fast Lane Tecnologia
With our offices in Alphaville, Barueri, SP since 1997, we are a company focused on modernizing applications and supporting process automation and optimization using cloud and innovative technologies. Our team has a lot of knowledge in implementing ITSM and Custom developed solutions. Since 2015 we had successfully implemented projects using the NOW Platform, including integration solutions with transactional platforms and new technologies like OCR. One of our key differentiation is the careful use of User Experience (UX) to provide the best experience for customers. We also offer an ongoing application management solution (AMS) for your already implemented NOW platform.
Product Line Certifications
IT Service Management
- Certified Implementation Specialist – IT Service Management 4
- Suite Certification - ITSM Professional 3
Now Platform App Engine
- ServiceNow Certified Application Developer 5
Country and Region Coverage
ServiceNow Implementation Territories
-
AMS
Brazil
Partner Locations
-
AMS
Brazil
Headquarters
Barueri, Sao Paulo, Brazil
ServiceNow Assure
SERVICENOW PARTNER TYPE
- Consulting & Implementation Premier
Industry
- Financial Services
- Manufacturing
- Telecom Media Technology
Customer Satisfaction Score
4.1 out of 5 from Responses
What is this?
The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.
How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow partnership with designated partner practices:
Reseller: Partners that resell ServiceNow product licenses and services
Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services
Service Provider: Partners managing and operating ServiceNow instances on behalf of end clients
Build: Partners building and distributing applications and integrations for the ServiceNow Platform
Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years
Specialist: Partners with a fast-developing NOW practice that exhibits some capability and success measures
Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures
Elite: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions
Global Elite: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions
ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)