Fishbone Analytics Inc.

Fishbone Analytics is a Canadian leader in the design, implementation, automation and support of business workflows on the ServiceNow platform

About Fishbone Analytics Inc.

Founded in 2013, Fishbone is a proud Canadian company and the only ServiceNow Elite partner headquartered in western Canada. To reach this milestone Fishbone has made tremendous investments in developing and growing what is now one of the largest and most certified ServiceNow practices in the country. Fishbone sells, implements and supports ServiceNow for our Customers across North America. In addition to our technical depth, our deep domain expertise in the areas of ITSM, ITBM, ITOM & HR, and our unrelenting focus on Customer Success are what separates Fishbone.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 4
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 6
  • Suite Certification - HR Enterprise 4
  • Suite Certification - HR Professional 6
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 2
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 2
  • Certified Implementation Specialist – Project Portfolio Management 3
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 5
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 5
  • Suite Certification - ITSM Professional 5
Now Platform App Engine
  • ServiceNow Certified Application Developer 5

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Calgary, Alberta, Canada

ServiceNow Partner Type

Sales, Services, Technology

Product Line Expertise

IT Service Management, HR Service Delivery

Customer Satisfaction Score

4.32 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.