Fully Managed Inc.

As a ServiceNow Elite partner, Fully Managed enables organizations to navigate and excel in the digital-first work world.

About Fully Managed Inc.

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is Creating Peace of Mind through better Customer, Employee and IT experiences to make work flow! We are customer-centric, providing choice for our ServiceNow customers with Fully Managed, Co-Managed and Traditional ServiceNow hosting and service offerings. We offer world-class implementation and ongoing remote administration and development services across Customer, Employee and IT workflows of ServiceNow including CSM, ITSM, ITOM, ITBM, ITAM, HRSD, Safe Workplace and Custom NOW Applications.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 4
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 1
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 4
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 1
IT Service Management
  • Certified Implementation Specialist – IT Service Management 9
  • Suite Certification - ITSM Professional 3
Now Platform App Engine
  • ServiceNow Certified Application Developer 2

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Kanata, Ontario, Canada

ServiceNow Partner Type

Sales, Service Provider, Services, Technology

Industry

Education, Financial Services, Healthcare and Life sciences, Telecom Media Technology

Customer Satisfaction Score

4 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

1,001 to 5,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.