FX INNOVATION

Your ServiceNow partner for rapid and agile implementations, deep and broad process and platform expertise and worry-free 24/7 managed services

About FX INNOVATION

FX Innovation is a fast growing company, founded in 2002. FX Innovation focuses on the Canadian and American market and is reknown for its outstanding client experience. FXI is also recognized for its culture oriented towards leadership, Innovation and Results. The 5 main FXI services are the following : Consulting Services, Cloud (Azure, AWS and GooglePlatform), Business Service Management (ServiceNow), Development (including DevOps) and Managed Services.

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 3
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 2
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 1
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 4
  • Certified Implementation Specialist – Project Portfolio Management 4
IT Operations Management
  • Certified Implementation Specialist – Discovery 3
  • Certified Implementation Specialist – Event Management 2
  • Certified Implementation Specialist – Service Mapping 2
IT Service Management
  • Certified Implementation Specialist – IT Service Management 12
  • Suite Certification - ITSM Professional 10
Now Platform App Engine
  • ServiceNow Certified Application Developer 8

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada

ServiceNow Resale Territories

  • AMS

    Canada, United States

Partner Locations

  • AMS

    Canada

ServiceNow Assure

Headquarters

Montreal, Quebec, Canada

ServiceNow Partner Type

Sales, Services

Customer Satisfaction Score

4.42 out of 5 from Responses

Target Company Size

5,001 to 10,000

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.