Galaxy Software Service Corporation

A leading provider of enterprise application software and cloud services in information technology industry in Taiwan.

About Galaxy Software Service Corporation

Founded in 1987, Galaxy Software Services Corporation (GSS) is the leading provider of enterprise application software and cloud services (SaaS) in information technology industry in Taiwan. We have established a long-term commitment with our customers through our innovative developments of mature software engineering, advanced collaboration, mobile telecommunication, cloud services, and other information technologies. Our innovative applications and solutions have won the heart of over 2,000 financial services firms, governmental units, hospitals, telecommunication providers and customers from various industries, along with recognitions from over 10,000 individual cloud application users.

Country and Region Coverage

ServiceNow Implementation Territories

  • APJ

    Taiwan

ServiceNow Resale Territories

  • APJ

    Taiwan

Partner Locations

  • APJ

    Taiwan

Headquarters

Taipei, T´ai-pei, Taiwan

ServiceNow Partner Type

Sales, Services

Industry

Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.