General Datatech LLC

GDT is an award-winning, international IT solutions provider.

About General Datatech LLC

GDT is an award-winning, international IT solutions provider and network integrator. For 24 years, we’ve partnered with leading OEMs and IT Industry thought leaders to digitally transform customers’ organizations and ensure they’re getting the very most from their technology investments. Our solutions architects and engineers design, build, deliver and manage IT solutions and services for customers of all sizes and from a wide variety of industries. Maintaining the highest certification levels in the industry enables them to transform the latest technological innovations into customer solutions that help them become more competitive in the marketplace, deliver an enhanced end user experience, and enjoy greater profitability.

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

ServiceNow Service Provider Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Dallas, Texas, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Education, Financial Services, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.