General Dynamics Information Technology, Inc.

GDIT is the leader in ITSM implementations, and together with ServiceNow, we're modernizing how agencies operate.

About General Dynamics Information Technology, Inc.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. Bringing the expertise needed to understand and advance critical missions. We provide advanced cloud-based managed services for every aspect of enterprise. A proud "Elite" Partner, we help our clients define, structure, and automate their workflows: from IT, application development, HR, and contact centers. We're able to provide ServiceNow as an on-premise, managed, or SaaS service to meet our clients' diverse security and mission requirements. GDIT has more than 145+ certified ServiceNow resources focused on the Federal marketplace for implementations across different modules namely ITSM, Platform, Service Portal, Performance Analytics, Customer Service Management, Asset Management. GDIT is also a resale partner of ServiceNow delivering across all over US. For more information, contact GDIT's ServiceNow Alliance Manager at twinkle.malhotra@gdit.com

ServiceNow Designations & Awards

Americas Regional Partner Award 2021

Product Line Certifications

HR Service Delivery
  • Certified Implementation Specialist – Human Resources 8
  • Suite Certification - HR Enterprise 1
  • Suite Certification - HR Professional 1
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 5
IT Business Management
  • Certified Implementation Specialist – Project Portfolio Management 1
IT Operations Management
  • Certified Implementation Specialist – Discovery 7
  • Certified Implementation Specialist – Event Management 4
  • Certified Implementation Specialist – Service Mapping 3
IT Service Management
  • Certified Implementation Specialist – IT Service Management 21
  • Suite Certification - ITSM Professional 1
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 10
Security Operations
  • Certified Implementation Specialist – Security Incident Response 1
  • Certified Implementation Specialist – Vulnerability Response 1

Public Sector Designations

US contract/procurement Vehicles

General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    United States

ServiceNow Resale Territories

  • AMS

    United States

Partner Locations

  • AMS

    United States

ServiceNow Assure

Headquarters

Fairfax, Virginia, United States

ServiceNow Partner Type

Public Sector, Sales, Service Provider, Services

Industry

Government

Customer Satisfaction Score

4.67 out of 5 from Responses

Target Company Size

10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.